Refund and Returns Policy
Refund Policy for Digital Products
In cases where a refund of the ticket’s value is granted for the reasons outlined above, the company reserves the right not to refund the cost of the digital products included as part of the purchase (e.g., digital guides). This policy also applies to any additional digital products purchased within the same order.
Digital products are considered delivered upon successful access or download by the user, and their purchase is non-refundable, except in cases of proven fault on the part of the company.
Usage Requirements for Audio Guides and Digital Products
The specific terms and conditions for the use of digital products, including audio guides, are detailed in the description of each product. Certain digital products, such as audio guides, may require an active internet connection to function properly unless an option is provided to download the files for offline use on an electronic device.
The company shall not be held responsible, nor will refunds be issued, in cases where:
- You lack internet access or 4G availability necessary for using the digital products.
- You do not possess the technical knowledge required to download and store the files on your electronic device, if applicable.
Users are advised to carefully review the product descriptions and ensure they meet all technical requirements before making a purchase.
Content Accuracy and Liability
The digital content provided, including but not limited to audio guides, digital maps, articles, videos, and any other materials available on this website, has been developed with the utmost effort to ensure its adequacy, historical accuracy, and overall quality. However, the company does not guarantee the completeness, accuracy, or absence of errors or omissions in the content.
The company disclaims any liability for inaccuracies, omissions, or errors in the digital content, regardless of whether it is offered for free or purchased. Users are advised to independently verify any information of critical importance.
The same applies to any other content displayed on the website, whether it is provided as part of paid services or free of charge. By using the content, users agree that the company shall not be held responsible for any decisions, actions, or consequences arising from their reliance on the content provided.